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Returns & Refunds Policy

We accept returns within 14 days of delivery for non-perishable items.

To be eligible for a return, items must be unused, unopened, and in their original packaging, with all seals intact and in perfect resale condition.

We reserve the right to refuse returns where the product has been opened, tampered with, or where the packaging is not in its original, intact condition.

Non-returnable items

Due to the nature of our products, we cannot accept returns or offer refunds for:

  • Perishable goods (including fresh food, cheese, and chilled items)

  • Food products that have been opened or partially consumed

  • Sealed food products once opened by the customer

  • Alcoholic beverages once delivered, unless faulty

This is in accordance with UK consumer protection regulations.

Damaged, faulty or incorrect items

Refunds or replacements may be offered in the following cases:

  • The product arrives damaged due to transport

  • The product is defective at the time of delivery

  • The incorrect product has been delivered

  • There is a verified issue related to food safety or quality

Customers must contact us within 24 hours of delivery, providing clear photographic evidence where applicable.

Return shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Returned items must be shipped using a tracked service and packaged securely to prevent damage during transit. Given the fragile nature of our products, we strongly recommend using an insured shipping service.

We cannot be held responsible for items damaged or lost during return transit due to inadequate packaging or lack of tracking.

Before returning any item, please contact us to agree on the return procedure. This allows us to ensure that your return is handled correctly and efficiently.

Refunds

Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed to your original payment method.

This policy does not affect your statutory rights under applicable consumer protection laws.